Support
Email support@innerten.app and we'll get back to you, usually within two working days.
Common questions
I forgot my password
On the sign-in screen, tap Forgot password, enter your email, and type the code we send you along with your new password.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, not inside InnerTen.
- iPhone: Settings → your name → Subscriptions → InnerTen → Cancel Subscription.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → InnerTen → Cancel.
You keep premium until the end of the period you've paid for.
I paid but premium isn't unlocked
Open the paywall in InnerTen and tap Restore Purchases, signed in to the same InnerTen account you used to buy. If that doesn't work, email us with the date of purchase.
How do I get a refund?
Refunds are handled by the store you bought from: Apple at reportaproblem.apple.com, or Google Play through your order history.
Voice entry didn't fill in my entry
Voice entry needs an internet connection and currently works in English. If processing fails, the app keeps your recording so you can try again or save the audio on its own.
How do I export or delete my data?
Premium members can export journal entries as a PDF from the app. Anyone can email us for a full copy of their data. To delete everything, see Delete your account.